Services

Organizational Development

People and Performance
Culture
Human Resource Strategy and Policy
Operations Optimization
KPI Development
Change Management
Process Improvement
Talent Sourcing and Assessment
Recruiting and Candidate Identification
Career Paths
Leadership Development

Customer Strategy

Customer Operations
Customer Experience Optimization
Customer Journey Mapping
Process Review and Improvement
Net Promoter Score
Customer Satisfaction Improvement

Even More

Proofreading and Editing
Business Writing
Project Management
Meeting Facilitation
Outsource Vendor Selection

The Team

Denise Hefner, Founder & Managing Partner

With more than 20 years of experience with Fortune 50 companies and Startups alike, Denise has the breadth of experience to meet your company's growing needs. Building a strong organizational foundation for your team and customers alike is the key to amplifying the service your organization can provide. Denise believes Culture, People, Execution and Fun are the building blocks that will make your organization a wild success. Talk to her today about how she can help move both your employee and customer operations to the next level!

EDUCATION & CERTIFICATIONS

M.S. - Organizational Development

B.A. - English Literature

Lean Six Sigma Green Belt

ADKAR Change Management Certified

Testimonials

HiLight Broadband

Secure Home Lifestyle Designs, LLC

"When I was seeking guidance on building a high-performing inbound customer service organization from the ground up, Denise was the first person I reached out to. She provided rock-solid recommendations and practical solutions. She identified potential landmines, and offered well-informed perspectives that anticipated the evolution of our operations, with both immediate and longer-term needs considered."

Brad Nosler - General Manager

Secure Home Lifestyle Designs, LLC

"Working with Denise was one of the best decisions we ever made. She was able to help us organize our project management, integrate needed software solutions, and create processes for customer communication and product promotion. Denise was instrumental in helping us formulate our ideas and bring them to market."

Matt Wiens - CEO