Services
People and Talent Acquisition
People and Talent Acquisition
People and Talent Acquisition
- People and Performance
- Culture
- Human Resource Strategy and Policy
- Operations Optimization
- KPI Development
- Change Management
- Talent Sourcing and Assessment
- Recruiting and Candidate Identification
- Career Paths
- Leadership Development
Customer Strategy
People and Talent Acquisition
People and Talent Acquisition
- Customer Operations
- Customer Experience Optimization
- Customer Journey Mapping
- Process Review and Improvement
- Net Promoter Score
- Customer Satisfaction Improvement
Even More
People and Talent Acquisition
Even More
- Proofreading and Editing
- Business Writing
- Project Management
- Meeting Facilitation
- Outsource Vendor Selection
The Team
Denise Hefner, Founder & Managing Partner
With more than 20 years of experience with Fortune 50 companies and Startups alike, Denise has the breadth of experience to meet your company's growing needs. Building a strong organizational foundation for your team and customers alike is the key to amplifying the service your organization can provide. Denise believes Culture, People, Execution and Fun are the building blocks that will make your organization a wild success. Talk to her today about how she can help move both your employee and customer operations to the next level!
EDUCATION & CERTIFICATIONS
M.S. - Organizational Development
B.A. - English Literature
Lean Six Sigma Green Belt
ADKAR Change Management Certified